Fix- Antivirus blocking downloads from our website

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Fix- Antivirus blocking downloads from our website

Postby over_cloud9 » Sat Sep 10, 2011 3:12 pm

Many players have reported this problem. All the files from our website are 100% safe to download, we take great care in selecting and scanning the files before putting it up on our website.

Here is a scan result by google (click to enlarge it)-



The antivirus quarantines the game files mistaking it for a malware. The DRMs used in the game causes this to happen. To counter this-

1) You can add the file to your antivirus' excluded list/ white list/ trusted list.

2) If you go in the 'quarantine' option of the antivirus, the game should be listed there. If you click on it you should be given the option to restore the file.

3) If nothing is allowing the game to run, turn off the antivirus. Once the download and installation is complete, turn it on again.

If any other player has any different fix to this problem which has worked for you, please feel free to post it here and help the other players. Your guidance is much appreciated. :tu:
Cheers!
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Re: Fix- Antivirus blocking downloads from our website

Postby stomper269 » Wed Oct 12, 2011 1:07 am

i am having major problem with this everygame thats coming from mediafire.com i can not download, if its from overcloud9, amaranthia, etc. norton will not let me receive. i see here you say i go to excluded/list i dont know where this is can you take me through step by step. thank you
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Re: Fix- Antivirus blocking downloads from our website

Postby over_cloud9 » Wed Oct 12, 2011 10:14 am

If you are using internet explorer, go to the internet explorer symbol,right click it and it should say "run as administrator". Click that and you will be able to download.
Cheers!
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Re: Fix- Antivirus blocking downloads from our website

Postby stomper269 » Fri Oct 14, 2011 10:08 pm

thanks overcloud9 will try it now and will let you know if it goes through.
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Re: Fix- Antivirus blocking downloads from our website

Postby blumyst » Wed Jan 04, 2012 9:01 am

I have norton and downloaded this game just fine as all the rest of the games download fine with having norton. It might bea negative positive, I mean the games fine its the antivirus or setting that stops it. Theres defenitily nothing wrong with the game.
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Re: Fix- Antivirus blocking downloads from our website

Postby Annabellen » Sat Apr 07, 2012 10:09 am

Valuable information ..I am delighted to read this article..thank you for giving us this useful information. Great walk-through. I value this post.
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